Shipping policy
Effective Date: 19 February 2026
Business Name: Novara
Website: www.novararitual.com
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and a separate notification with tracking information once your order has shipped.
During high-volume periods, product launches, or promotions, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Flat-rate standard shipping is $4.50.
We offer free standard shipping on all U.S. orders over $45 (after discounts, before taxes).
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping (if offered): 2–3 business days
Please note that delivery times are estimates and are not guaranteed. Once an order has been handed to the carrier, transit times are outside of our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.
Shipping Delays
Novara Ritual is not responsible for delays caused by:
Postal carrier disruptions
Weather conditions
Customs processing
Incorrect shipping information provided at checkout
We recommend double-checking your shipping address before completing your purchase.
Lost or Stolen Packages
Novara Ritual is not responsible for lost or stolen packages that are marked as delivered by the carrier.
If your tracking information states that your package was delivered but you did not receive it, please:
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Check with neighbors or household members
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Contact the shipping carrier directly
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File a claim with the carrier if necessary
Incorrect Shipping Address
If an incorrect address is provided at checkout, we are not responsible for orders shipped to that address.
If you notice an error, please contact us immediately at:
support@novararitual.com
Address changes cannot be guaranteed once an order has been processed.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
Your order number
Photos of the damaged product
Photos of the packaging
We will review the claim and provide a resolution.
International Shipping
We currently ship within the United States.
